Policies (click/tap below)
Damage that occurs during shipment is the responsibility of the shipping company/carrier (e.g. UPS, FedEx, US Postal Service, motor freight). It is the customers responsibility to inspect all motor freight (tractor-trailer/large item) shipments BEFORE signing the delivery receipt. You must inspect UPS, FedEx or US Postal shipments no later than 48 hours after delivery. If an item is damaged during shipment to you, refuse delivery of all damaged goods and call us as soon as possible (1-800-288-3346). We will do everything we can to get the matter resolved quickly.
Customers will have to settle with the delivering carrier/company directly for all damage claims originating after signing for a shipment and/or 48 hours past the delivery time. When a damage claim is made, you must keep the product(s) and packing material together as most carriers will send a representative to inspect the package before issuing compensation.
If the product arrives and is found to be defective, then the customer must call Permanon Finishes within 10 days of receipt to discuss the condition of the product. If we agree, based on the customers description of the defect, that the product is defective, then arrangements will be made for its return.
NOTE: Returns will not be accepted without a prior Return Authorization.
After receiving and inspecting the returned merchandise, if Permanon Finishes confirms that the product is defective as originally described, then we will ship a no-charge replacement (or issue a refund upon request) within three business days. However, if it is determined that the product is not defective as originally described, then it will be returned to the customer for an additional shipping fee to include the costs for return-shipping to Permanon Finishes and back to the customer.
Refunds are authorized only as described within the Shipping and Return Policies outlined here.
We do not share any personal information including name, address, email, phone number or credit card information with any individual(s) or companies outside of Permanon Finishes with the exception of your shipping information to our shipping partners.