Damage that occurs during shipment is the responsibility of the shipping company/carrier (e.g. UPS, FedEx, USPS). It is the customers responsibility to inspect all UPS, FedEx or USPS shipments no later than 48 hours after delivery. If an item is damaged during shipment to you, refuse delivery of all damaged goods and contact us immediately. We will do everything we can to resolve the matter quickly.
Customers will have to settle with the delivering carrier/company directly for all damage claims made 48 hours or more past the delivery time. When a damage claim is made, you must keep the product(s) and packing material together as most carriers will send a representative to inspect the package before issuing compensation.
A customer may return defective product(s) only after a Return Authorization has been approved by Permanon Finishes. If the product arrives and is found to be defective, then the customer must contact Permanon Finishes within 10 days of receipt to discuss the condition of the product. If we agree, based on the customers description of the defect, that the product is defective, then arrangements will be made for its return.
NOTE: Returns will not be accepted without a prior Return Authorization.
Contact Permanon Finishes and leave a message immediately and we will reply promptly.
After receiving and inspecting the returned merchandise, if Permanon Finishes confirms that the product is defective as originally described, then we will ship a no-charge replacement (or issue a refund upon request) within three business days. However, if it is determined that the product is not defective as originally described, then it will be returned to the customer for an additional shipping fee to include the costs for return-shipping to Permanon Finishes and back to the customer.
Refunds are authorized only as described within the Shipping and Return Policies outlined here.
We do not share any personal information including name, address, email, phone number or credit card information with any individual(s) or companies outside of Permanon Finishes with the exception of your shipping information to our shipping partners.